At ShahiRivaj, every piece is carefully curated, and we take care to package each order securely before it leaves us. This policy explains how returns, exchanges, and refunds work for orders placed on shahirivaj.online.
Damaged or Defective Items
If your order arrives damaged, broken, or with a manufacturing defect, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos/video of the damaged item and its packaging
Once verified, we will offer a free replacement (subject to stock) or a full refund, at your choice.
Change of Mind
Because our pieces are carefully curated, made-to-order, or limited in stock, we generally do not accept returns for change of mind. If you have concerns about an order, please reach out to us before purchasing and we’re happy to share more photos or details of the piece.
Order Cancellations
Orders can be cancelled free of charge as long as they have not yet been dispatched. Once an order has shipped, it can no longer be cancelled, though our Damaged or Defective Items policy above still applies.
Refund Method
- Cash on Delivery orders: refunds are made via bank transfer to your provided account details
- Bank transfer orders: refunds are issued back to the original account used for payment
Approved refunds are processed within 5-7 business days.
How to Request a Refund or Report an Issue
Contact us with your order number and details:
- Email: info@shahirivaj.online
- WhatsApp: +92 329 7624440